Terms and Conditions

Vivadice Casino provides its website, player account system, games, promotions, and related services subject to these terms and conditions. These site terms explain the main rules that apply when you access the platform, create an account, make a deposit, claim an offer, or use any part of the service.

By registering an account, visiting the website, or using any Vivadice Casino service, you agree to follow these conditions of use. The purpose of this page is to set clear expectations about player rights, player responsibilities, platform rules, and the operator’s role in managing the service.

Who Can Use Vivadice Casino

Vivadice Casino is intended for adults only. You may use the platform only if you are at least 18 years old, or the higher legal gambling age that applies in your country, state, or jurisdiction.

It is your responsibility to make sure that online gambling is legal where you are located before using the website. Access to the platform may be restricted, blocked, or unavailable in certain countries or regions, and Vivadice Casino may refuse access where local rules, licensing limits, or internal risk controls require it.

Account Setup Rules That Matter

When creating a player account, you must provide accurate, complete, and current information. This includes basic registration details and any information later requested to keep your account up to date.

Your account must be opened in your own name and for your own personal use. You may only create and use the number of accounts permitted by Vivadice Casino. Duplicate, misleading, or unauthorized accounts may be reviewed, limited, or closed.

If your personal details change, such as your name, address, email, or payment information, you should update your account or contact support so your profile remains accurate.

Identity Checks and Security Reviews

Vivadice Casino may request documents or additional information to confirm your identity and protect the platform. This may include checks related to your age, address, source of funds, payment method ownership, or other account details reasonably needed for verification.

Verification may be requested at registration, before withdrawals, during account review, or at any other point where the operator considers it necessary. If requested information is not provided, or if the information supplied cannot be confirmed, access to some services may be limited until the review is completed.

Your Account Is Personal

You are responsible for keeping your login details secure and confidential. Any activity carried out through your account may be treated as activity authorized by you unless and until you report a security issue.

Player accounts are personal and cannot be shared, transferred, sold, or used on behalf of another person. You must not allow anyone else to access your account, including family members, friends, or third parties.

If you believe your account has been accessed without permission, you should contact support as soon as possible through the official channels listed on the website.

Deposits, Withdrawals, and Account Balances

Vivadice Casino supports a range of payment methods, including Visa, MasterCard, Skrill, Neteller, PaySafeCard, Bitcoin, Ethereum, Litecoin, Tether, and Pix. Payment options may change over time, and not every method will be available in every country or for every transaction.

Deposits and withdrawals may be subject to minimums, maximums, processing times, internal review, and verification requirements. A withdrawal request may be delayed or placed under review if further checks are required, including identity confirmation, payment method verification, or responsible gaming review.

Account balances shown on the platform are intended to reflect your current funds, but obvious display or system errors may be corrected. Vivadice Casino may also decline, reverse, or hold a transaction where there is a reasonable need to investigate irregular activity, misuse, or technical issues.

Bonus Rules Players Should Check First

Bonuses, free spins, cashback offers, loyalty rewards, and promotional credits may come with separate bonus terms. These terms may set out eligibility requirements, bonus codes, deposit thresholds, wagering requirements, time limits, game weighting, restricted titles, and maximum withdrawal or conversion limits.

For example, Vivadice Casino may offer promotions such as:

• a welcome offer of 100% up to $300 or €300 plus 50 free spins, with 35x wagering and a minimum deposit requirement
• no deposit free spins with a bonus code, a limited validity period, and a maximum cashout cap
• reload bonuses, cashback, weekend chips, or VIP rewards with their own service terms

Before taking part in any promotion, you should read the specific Bonus Terms. If a promotion-specific rule conflicts with the general terms on this page, the promotion terms will usually apply to that offer.

Games and Features May Change

Vivadice Casino aims to keep its games and services available across supported devices, including desktop and mobile play. At the same time, access may vary based on your location, device compatibility, browser settings, maintenance, software updates, or third-party provider availability.

Games, promotions, payment methods, and site features may be added, removed, suspended, replaced, or restricted at any time. The casino does not guarantee that every title, provider, or function will always be available to every player.

Vivadice Casino works with many software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Playtech, Playn GO, Hacksaw Gaming, Quickspin, and others. Availability of any game or live dealer title may depend on provider support, geography, and technical conditions.

Fair Play Comes First

Players are expected to use the platform fairly, lawfully, and in line with these account rules. You must not use Vivadice Casino for any improper purpose or in any way that may harm the service, other players, or the operator.

Prohibited behavior includes, but is not limited to:

• using false, stolen, or misleading personal or payment details
• collusion, fraud, money laundering, chargeback abuse, or bonus abuse
• attempting to manipulate a game, promotion, or technical system
• using bots, scripts, automated tools, or unauthorized software
• allowing another person to use your account
• opening accounts in a way that bypasses restrictions or promotional limits

Where there are reasonable grounds to suspect misuse, Vivadice Casino may investigate the account and take action consistent with these platform rules.

When Vivadice Casino May Limit or Close an Account

Vivadice Casino may refuse service, restrict access, suspend bonus eligibility, hold transactions for review, freeze part of the service, or close an account where it reasonably believes that a rule has been broken or a review is required.

This may happen, for example, if:

• verification remains incomplete
• account details appear inaccurate or inconsistent
• prohibited conduct is suspected
• a payment issue arises
• local legal restrictions affect account access
• the platform is being used in a way that conflicts with these conditions of use

These actions are intended to protect players, the platform, and the integrity of the service. Where appropriate, the casino may request more information before making a final decision.

Errors, Malfunctions, and Interrupted Sessions

From time to time, technical problems may occur. These can include game interruptions, software malfunctions, incorrect bonus activation, temporary balance errors, display issues, pricing mistakes, or connection failures.

If a clear error affects a game result, a bonus, a payment, or an account balance, Vivadice Casino reserves the right to correct the mistake and deal with the issue in a fair and reasonable manner. This may include canceling affected transactions, reversing credits applied in error, or restoring the account to the position it should reasonably have been in.

An obvious malfunction or system mistake should not be treated as a valid win, balance, or offer simply because it appeared on screen.

Responsible Gaming and Player Care

Gambling should be treated as entertainment, not as a way to make money or recover losses. Vivadice Casino encourages players to stay in control of their play and to use gambling responsibly at all times.

The platform may make responsible gaming tools or account controls available, such as limits, cooling-off options, or self-restriction measures. Players who need support are encouraged to review the Responsible Gaming page and use the tools that fit their situation.

Website Content and Ownership Rights

The Vivadice Casino website, including its design, text, graphics, branding, layout, software elements, and original materials, belongs to the operator and its licensors unless stated otherwise.

You may use the website for personal, non-commercial purposes connected with your own access to the platform. You may not copy, reproduce, republish, modify, distribute, scrape, or commercially use site content without prior written permission.

Third-Party Games, Payments, and Services

Some parts of the platform rely on third-party providers. This may include game studios, payment processors, identity verification tools, analytics systems, fraud prevention services, and technical infrastructure partners.

Because of this, certain services may depend on external systems that are outside the direct control of Vivadice Casino. Availability, processing speed, and functionality may be affected by provider limitations, maintenance, or outages.

Limits on Liability

To the extent allowed by applicable law, Vivadice Casino is not responsible for losses, delays, or damages caused by circumstances outside its reasonable control. This may include internet outages, device problems, user mistakes, unsupported software, third-party processor delays, force majeure events, or misuse of the platform.

The casino is also not responsible for issues resulting from your failure to protect your account credentials, use compatible equipment, or comply with these site terms. Nothing on this page is intended to remove any rights that cannot legally be excluded under applicable law.

Services Are Provided Without Extra Guarantees

The website, games, account tools, and related services are provided on an “as is” and “as available” basis. Vivadice Casino works to maintain a stable and secure platform, but uninterrupted access, constant availability, and error-free operation cannot always be guaranteed.

This means there may be periods when some services are unavailable, slower than usual, or temporarily limited due to maintenance, updates, security reviews, or technical conditions.

Updates to These Site Terms

Vivadice Casino may revise these terms and conditions from time to time to reflect operational changes, legal updates, service improvements, or policy adjustments.

Unless stated otherwise, the latest version published on the website applies from the date it is posted. Players should review this page periodically to stay informed about the current rules that govern use of the platform.

Other Policies You Should Review

These terms should be read alongside other important site policies where applicable. Depending on the service you use, you may also need to review the Privacy Policy, Cookie Policy, AML and KYC rules, bonus terms, and responsible gaming information.

Those pages help explain how personal data is handled, how verification works, how promotions are managed, and what player protection measures may apply.

Need Help With the Terms?

If you have questions about these terms, your account, or any part of the Vivadice Casino service, you can contact the support team through the official channels available on the website.

At the time of writing, support is available through live chat and by email at support@vivadicesupport.com.

These terms are meant to create clear and fair expectations for everyone using Vivadice Casino. By continuing to access the website, register an account, deposit, play, or use any related service, you accept the current terms that apply to the platform.